1. Who We Are
HVAC Alliance Expert (“Company,” “we,” “us,” or “our”) operates the website
https://hvacallianceexpert.com (“Site”) and related services, including phone and SMS communications.
By using our Site or providing your information to us (including by phone or SMS), you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information when you use our Site, request service, or communicate with us, including via SMS:
- Contact information (name, phone number, email address, physical address).
- Service details (type of HVAC system, service history, appointment details).
- Billing and payment information (where applicable, processed through secure third‑party providers).
- Communication preferences and interaction data (SMS opt‑ins, opt‑outs, message history).
- Technical data (IP address, browser type, device identifiers, pages visited, and referring URLs).
We collect this information directly from you (for example, via web forms, calls, or SMS), automatically via cookies and similar technologies, and from service providers that help us operate our business.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and complete HVAC and related services.
- To respond to your inquiries, service requests, and customer support needs.
- To send you service-related and transactional communications (appointment confirmations, reminders, updates).
- To send you marketing communications, promotions, and special offers via SMS or email when you have given the required consent.
- To maintain internal records, improve our services, and analyze how our Site and communications are used.
- To enforce our agreements, comply with legal obligations, and protect our rights, property, and safety, and that of our customers and the public.
We do not use your personal information in ways that are materially different from what is described in this Privacy Policy without notifying you and, where required, obtaining your consent.
4. SMS Opt‑In and Messaging Practices
We may offer an SMS program that allows you to receive text messages about your appointments, service updates, and promotional offers.
- By providing your mobile number and explicitly agreeing (for example, by checking a box or submitting a web form), you authorize HVAC Alliance Expert to send you SMS messages using an automated system at the mobile number you provided.
- Message frequency may vary based on your interaction with us (for example, appointment confirmations, reminders, and limited promotional messages).
- Consent to receive SMS messages is not a condition of purchasing any goods or services.
- Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider/network operator.
- By opting in to receive SMS messages, you confirm that you are at least 18 years old or have obtained consent from a parent or legal guardian.
Standard message and data rates may apply, depending on your mobile carrier and plan.
5. How to Opt Out of SMS
You may opt out of receiving SMS messages from us at any time.
- To stop receiving SMS messages, reply “STOP” to any message we send.
- After you send “STOP,” we may send a confirmation SMS to confirm that you have been unsubscribed.
- If you need additional help with our SMS program, reply “HELP” or contact us using the information in the “Contact Us” section below.
Please note that we may still send you non‑marketing communications where permitted by law, such as messages related to an ongoing or scheduled service.
6. Cookie and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve functionality, analyze traffic, and enhance your experience.
Cookies may:
- Remember your preferences and login information.
- Help us understand which pages are most popular and how visitors navigate the Site.
- Support security and fraud prevention.
You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.
7. Data Security Practices
We use reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
These measures may include:
- Secure servers and firewalls.
- Access controls limiting personal data access to personnel who need it to perform their job.
- Encryption and secure transmission protocols where appropriate.
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Data Sharing and “No Sharing” Statement for SMS Opt‑Ins
We may share your information with trusted service providers that help us operate our business, such as payment processors, scheduling tools, and SMS messaging platforms.
For SMS subscribers specifically:
- We do not sell, rent, or share SMS opt‑in phone numbers or SMS consent with third parties for their own marketing purposes.
- SMS phone numbers and consent records are used only by HVAC Alliance Expert and our SMS service providers to send you messages as described in this Privacy Policy and our Terms of Service.
Where we share information with service providers, we require them to protect your information and use it only for the services they provide to us.
9. User Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual retention obligations.
- Object to or restrict certain processing of your information.
- Withdraw consent where processing is based on consent (for example, SMS marketing).
To exercise these rights, please contact us using the information in the “Contact Us” section. We may need to verify your identity before processing your request.
You can also:
- Opt out of SMS as described in the “How to Opt Out of SMS” section.
- Adjust your browser settings to manage cookies.
10. Data Retention
We retain personal information only as long as needed for the purposes described in this Privacy Policy, including to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent and messaging records may be retained as required to demonstrate compliance with applicable laws and carrier requirements.
11. Children’s Privacy
Our Site and services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as reasonably practicable.
12. Third‑Party Websites
Our Site may contain links to third‑party websites and services that are not operated by us.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page and, where required, provide additional notice.
Your continued use of our Site or services after any changes become effective means you accept the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, our SMS program, or how we handle your information, please contact us:
