1. Overview
By visiting the HVAC Alliance Expert website and/or purchasing services from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including any additional terms and policies referenced here or available by hyperlink (including our Privacy Policy and SMS Terms).
These Terms apply to all users of the Site, including without limitation users who are browsers, customers, and/or contributors of content.
Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the Site or use any services.
We may update or change these Terms from time to time by posting a new version on this page, with an updated “Last Updated” date. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any lawful reason.
You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Payment card information is always encrypted during transfer over networks through PCI-compliant processors.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
3. Use of the Website
The content on our Site is provided for general informational purposes related to HVAC and related services.
We are not responsible if information on this Site is not accurate, complete, or current, and you rely on such information at your own risk.
We reserve the right to modify the contents of this Site at any time but have no obligation to update any information, except as required by law. It is your responsibility to monitor changes to our Site.
4. Service Appointments, Estimates, and Payments
- Service appointments may be scheduled online, by phone, or via SMS.
- Any pricing or estimates provided online, over the phone, or via SMS are preliminary and may be adjusted after on-site inspection of your equipment or property.
- Payment is due as indicated on your invoice and may be required at the time of service completion unless otherwise agreed in writing.
- We reserve the right to cancel or refuse any appointment or order, including where we suspect fraud, misuse, or violation of these Terms.
Certain services may be subject to additional written agreements or maintenance contracts, which will govern to the extent of any conflict with these Terms.
5. Modifications to Services and Prices
Prices for our services are subject to change without notice.
We reserve the right to modify or discontinue any service (or any part or content thereof) at any time without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Third‑Party Tools and Links
We may provide you with access to third‑party tools or platforms (such as scheduling systems, payment processors, or SMS platforms) over which we have no control or monitoring.
You acknowledge that we provide access to such tools “as is” and “as available” without any warranties or liability. Your use of optional third‑party tools is entirely at your own risk and discretion.
Our Site may contain links to third‑party websites. We are not responsible for examining or evaluating the content or accuracy of third‑party sites and will not have any liability for any materials, products, or services of third parties.
Complaints, claims, or questions regarding third‑party products or services should be directed to the third party.
7. User Content, Reviews, and Submissions
If you submit reviews, comments, testimonials, suggestions, proposals, plans, or other materials to us (collectively, “Submissions”), whether online, by email, SMS, mail, or otherwise, you agree that we may edit, copy, publish, translate, and otherwise use them in any medium, without restriction or compensation.
We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.
You agree that your Submissions will not violate any right of any third party and will not contain unlawful, abusive, or obscene material, or any malware that could affect the operation of the Service or any related website. You are solely responsible for the accuracy and legality of your Submissions.
8. Personal Information
Your submission of personal information through the Site and our Services (including via web forms, phone calls, and SMS) is governed by our Privacy Policy.
By using the Site or Services, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.
9. SMS Terms and Conditions
We may offer an SMS messaging program for appointment reminders, service updates, and promotional messages.
- By providing your mobile number and opting in, you consent to receive SMS messages from HVAC Alliance Expert at the number you provide, including messages sent via an automatic telephone dialing system.
- Message frequency may vary depending on your interactions with us (such as appointment confirmations, reminders, service follow‑ups, and limited promotional offers).
- Consent to receive SMS messages is not a condition of purchasing any goods or services.
- Standard message and data rates may apply, depending on your mobile carrier and plan.
To opt out of marketing SMS messages, reply “STOP” to any message we send. You may receive a final message confirming your opt‑out.
For help with SMS messages, reply “HELP” or contact us using the information in the “Contact Information” section below.
We do not sell, rent, or share SMS opt‑in phone numbers or SMS consent with third parties for their own marketing purposes. SMS data is used only as described in our Privacy Policy and in these Terms.
10. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site or in our Service that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, promotions, offers, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders or appointments if any information is inaccurate at any time, without prior notice (including after you have submitted a request or order), as permitted by law.
We undertake no obligation to update, amend, or clarify information on the Site or any related website, except as required by law.
11. Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the Site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in unlawful acts.
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or the rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code.
- To collect or track the personal information of others without consent.
- To spam, phish, pharm, pretext, spider, crawl, or scrape.
- To interfere with or circumvent the security features of the Site or any related website, other websites, or the internet.
We reserve the right to terminate your use of the Site or Service for violating any of the prohibited uses.
12. Disclaimer of Warranties
The Site and all services and information made available through it are provided on an “as is,” “as available,” and “with all faults” basis, without warranties of any kind, either express or implied, except as expressly stated by us in a separate written agreement.
We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error‑free, or that the results that may be obtained from the use of the Site or Service will be accurate or reliable.
13. Limitation of Liability
To the fullest extent permitted by law, HVAC Alliance Expert and its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, lost savings, or loss of data, arising from your use of the Site or any Service, even if advised of the possibility of such damages.
Where liability cannot be excluded, our total liability to you for any claim arising out of or relating to the Site or Service will be limited to the amount you actually paid to us for the service giving rise to the claim during the three (3) months preceding the event.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless HVAC Alliance Expert and its affiliates, officers, directors, employees, agents, contractors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our Site and Services.
If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate or suspend your access to the Site or Services at any time without notice, and you will remain liable for any amounts due up to and including the date of termination.
17. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles, unless otherwise required by local law where you reside.
18. Entire Agreement
These Terms, together with any additional terms or policies referenced herein (including our Privacy Policy and any written service agreements), constitute the entire agreement between you and HVAC Alliance Expert regarding your use of the Site and Services, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19. Contact Information
Questions about the Terms and Conditions, our SMS program, or our services should be sent to us at:
